Now That’s Service That Sells! The Art of Managing the Sizzle
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Created as a second “chapter” to Service That Sells!, this book addresses marketplace challenges that have occurred in the industry over the last decade. As guests become more savvy — and competition more fierce — Now That’s Service That Sells! leads hotel and restaurant managers of all types of operations to action-oriented concepts of better ways of “serve-us” (instead of just delivering traditional, generic service).
With solid steps to impact service at every turn — which dramatically increases sales — this book shows you how to ....
Personalize the guest experience and eliminate cookie-cutter service
Nail “sizzle points” and wow every guest
Embrace the steps you can follow to make the magic come alive
Dramatically increase check averages, sales and profitability
…and truly set your operation apart!
Now That's Service That Sells! The Art of Managing the Sizzle. (book, 184 pgs) Be sure to check out related products and packages below.
